Customer Relationship Management

Capitalize on all touchpoints by offering connected and personalized customer journeys

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Systems Arabia offers best-in-class CRM services fueled by powerful capabilities by Microsoft and Salesforce that empower your business to thrive in today’s competitive technology landscape.

Microsoft Dynamics 365

Uncover valuable business insights and channel integrated customer experiences

Microsoft Dynamics 365 is a unified, comprehensive, and intelligent customer management platform that empowers businesses to streamline marketing and service delivery through automation. The data-driven suite identifies the right audience that generates high-priority leads, maximizing business opportunities. With enriching customer insights, Dynamics 365 CRM gives a 360-degree view of the customer through omnichannel analytics and personalized services.

Salesforce CRM

Foster real business value by personalizing what matters most to your customers

Salesforce CRM is an integrated platform providing best-in-class enterprise applications, connected sales, marketing and other professional services. The platform offers scalable business solutions that are purpose-built to meet high customer standards and maximize ROI. Salesforce empowers organizations to channel seamless customer experiences by offering an extensive range of products for eCommerce, service, analytics, and integration. The tools are designed to work together to propel business sales to new levels by facilitating informed decisions, engaging customers better.

Microsoft Dynamics 365

Sprinklr – Unified customer experience management platform

Sprinklr performs data ingestion by its advanced algorithms, ensuring brand loyalty, customer happiness, and retention. Leverages operational insights and intelligence to improve customer experience across different segments and on each interaction. Listen to your customer through AI-based text analytics.

Our Offerings


  • Improve ROI, retain customers, and close deals quickly with over-the-top digital selling
  • Enable automated sales cycle and processes by utilizing all available customer touchpoints
  • Assist customers by adapting an insights -based digital roadmap


  • Provide enhanced marketing experience with personalized customer journeys, loyalty earned relationships, and segmentation
  • Seamless and dynamic experience with extensive touchpoints and interactions
  • Provide end-to-end event management solutions as part of marketing automation

Customer Service

  • Streamline customer service processes e.g., case, knowledge on all digital channels
  • Enable personalized service experiences with a 360-degree customer view, automate self- service with virtual agents and knowledge base
  • Effective utilization of AI-driven insights and analytics to improve agent and customer experiences

Field Service

  • Provision of extended and connected customer service by automating the delivery of onsite service to customer locations
  • Conversion of cases into work orders by automated workflows, scheduling of resources, and exceptional service delivery
  • Create actionable insights through AI- driven data

Project Operations

  • Provide end-to-end project management with deal management expertise, time tracking and expense optimization, and streamline project financials
  • State-of-the-art project operations capability catering contract management and project quotes, forecasting, estimation, and scope
  • Optimize resource utilization by skills and availability

Customer Insights

  • Build a deeper understanding of your customers
  • Map a 360-degree view of customers by gathering behavioral, transactional, and observational insights
  • Garner insights that assure personalized customer experiences

Power Platform

  • A low code and no code platform intelligent combination of Power BI, Power Automate, Power Apps, and Power Virtual Agents
  • Spans over Office 365, Azure, Dynamics 365, Teams, and standalone applications
  • Empowering agents with AI, RPA, and other advanced technologies